Last updated: June 1, 2026
Important: the 20% platform fee is non-refundable
TripZoneFly charges a 20% marketplace fee for connecting you with the service provider. This fee covers payment processing, booking management, and customer support — and is non-refundable in all cases, regardless of when the cancellation occurs. Refunds shown in the tables below apply to the remaining 80% of the booking value.
The refund you receive depends on when you cancel and what you booked. All times are calculated from the service start time in the local timezone.
| When you cancel | Refund |
|---|---|
| More than 15 days before departure | 100% of provider amount(80% of total paid) |
| 8 to 14 days before departure | 50% of provider amount(40% of total paid) |
| 7 days or less before departure | No refund |
| When you cancel | Refund |
|---|---|
| More than 48 hours before start | 100% of provider amount(80% of total paid) |
| 24 to 48 hours before start | 50% of provider amount(40% of total paid) |
| Less than 24 hours before start | No refund |
| When you cancel | Refund |
|---|---|
| More than 48 hours before visit | 100% of provider amount(80% of total paid) |
| 24 to 48 hours before visit | No refundTickets are often non-transferable |
| Less than 24 hours before visit | No refund |
| When you cancel | Refund |
|---|---|
| More than 24 hours before pickup | 100% of provider amount(80% of total paid) |
| 12 to 24 hours before pickup | 50% of provider amount(40% of total paid) |
| Less than 12 hours before pickup | No refund |
| When you cancel | Refund |
|---|---|
| Cancellation policy varies | Per accommodation policyShown at checkout before payment |
| Non-refundable rate selected | No refundIndicated clearly at booking |
Log into your TripZoneFly account
Go to your booking history and find the booking you wish to cancel.
Click "Cancel booking"
Select a cancellation reason. The form shows the estimated refund before you confirm.
Confirmation email
You will receive a confirmation with the refund amount and processing timeline within 24 hours.
Refund processed
Funds are returned to your original payment method within 5–10 business days.
If you booked without an account, contact us at help@tripzonefly.com with your booking code (TZF-XXXXXX).
If a provider cancels your booking:
In cases of force majeure affecting the traveler (natural disasters, declared public health emergencies, flight cancellations due to extraordinary circumstances), TripZoneFly will work with the provider to offer:
Force majeure claims must be supported by documentation (government declaration, airline cancellation notice, etc.) submitted within 72 hours of the event.
If you do not appear at the meeting point at the scheduled time without prior cancellation, the booking is considered a no-show. No refund is issued for no-shows, regardless of product type.
If you disagree with a refund decision, contact us at help@tripzonefly.com within 15 calendar days of the decision. Our support team will review the case and respond within 10 business days. If unresolved, you may refer the dispute to INDECOPI (Peru's consumer protection agency).
Cancellations & refunds: help@tripzonefly.com
WhatsApp (Peru): +51 944 265 840
Response time: within 24 hours on business days