Terms of Use

TripZoneFly (operated by Multiservicios Kada EIRL, Lima, Peru) is a digital marketplace that enables verified travel agencies to publish their tourism packages and travelers to browse and book those services. These Terms apply to all users of the platform.

• Travelers: Individuals who browse and book packages through TripZoneFly. No registration required to browse; a valid email and phone number are required to submit an inquiry or complete a booking.
• Agencies: Registered travel operators who publish their services on the platform. Must hold a valid MINCETUR license and comply with all applicable Peruvian tourism regulations.

1. The traveler submits an inquiry or direct booking for a package.
2. For direct bookings: payment is processed immediately through our secure payment gateway (Izipay — accepts Visa, Mastercard, Yape, Plin).
3. A booking confirmation code is issued (format: TZF-XXXXXX).
4. The agency receives notification and is responsible for confirming departure details within 48 hours.
5. A digital voucher is sent by email and WhatsApp confirming all details.

Cancellation policies vary by product type. The specific policy for each product is always displayed before booking.

Refunds are processed within 5–10 business days to the original payment method.

• Hold and maintain a valid MINCETUR tourism license (agencies operating in Peru).
• Ensure accuracy of all published information (prices, itineraries, dates, inclusions/exclusions).
• Execute the contracted service as described or provide equivalent alternatives.
• Respond to traveler inquiries within 48 hours.
• Notify TripZoneFly immediately of any service cancellations or significant changes.

TripZoneFly applies a 20% commission on the sale price of all packages published in the public marketplace. The agency receives 80% of the total amount collected. Direct sales through private links issued by the agency are exempt from this commission.

Neither TripZoneFly nor the agency will be liable for failure to perform obligations caused by events beyond reasonable control, including natural disasters (earthquakes, floods, volcanic eruptions), government-declared emergencies, pandemics, transport strikes, or severe weather conditions preventing safe operation.

In force majeure events, the agency must offer the traveler: (a) full rescheduling at no extra cost, or (b) a credit for future bookings. Cash refunds in force majeure situations are at the agency's discretion.

Content published by agencies (photos, texts, itineraries, videos) remains their intellectual property. By publishing on TripZoneFly, they grant a non-exclusive, royalty-free license to display that content on the platform and in promotional materials for TripZoneFly. TripZoneFly's own brand, design, and technology are protected intellectual property.

TripZoneFly acts solely as a technological intermediary and is not liable for: the quality or safety of services provided by agencies; personal injury or property damage during tours; flight delays or cancellations; losses due to force majeure events; or agency insolvency. Maximum platform liability is limited to the commission fee collected for the affected booking.

In the event of a dispute between a traveler and an agency — or between either party and TripZoneFly — the following process applies:

Travelers may also contact INDECOPI (Peru's consumer protection authority) at any point in the process.

TripZoneFly may update these Terms at any time. Material changes will be communicated with 30 days' notice via email to registered agencies. Continued use of the platform after the notice period implies acceptance of the updated Terms.

Existing bookings are not affected: any booking confirmed before the effective date of a change is governed by the version of these Terms in force at the time of confirmation, unless the change is required by law.

Legal inquiries: legal@tripzonefly.com · Jr. Arica 280, Miraflores, Lima, Peru